AI phone operator or administrator
Alona takes repetitive calls at any hour. You need a person for unusual conversations and for customers on site. Most often they work together.
Comparison
| Alona | Administrator | |
|---|---|---|
| Monthly cost | 60 000 ֏ at 25 calls a day, 2 minutes each | About 150 000 ֏, estimate |
| Hours | 24/7 | One shift |
| Languages | Armenian, Russian, English | Depends on the person |
| Several calls at once | Yes, the number depends on your line | No, one conversation |
| Call history | Every call in the CRM | Written down by hand |
| Holidays and sick leave | Not needed | Needs cover |
| Difficult conversation | Logs the question, you call back | Handles it |
| Customer at the desk | Cannot help | Greets and helps |
Administrator pay is an estimate: median of list.am job ads, November 2026. The usual range is 130–200 thousand ֏.
Where Alona is weaker than a person
- Complaints and conflicts: these need a real person.
- Unusual requests that are not in the setup.
- Noisy lines and mixed languages: Alona can make mistakes, so it repeats the details and asks if they are right.
- Anything that does not happen by phone.
When Alona fits
- Calls repeat: bookings, prices, address, opening hours.
- Customers call in the evening, at night and at weekends.
- Your administrator is busy with a customer and misses calls.
When Alona does not fit
- Almost every call is unique and needs a decision.
- You get only a few calls a week.
- Customers expect to speak only with a specific person.
How to work together
Your administrator answers during the day. Alona answers in the evening, at night and when nobody picks up. In the morning you see every call in the CRM and call back anyone who needs a person.